What is the time limit in order to ask for a refund or exchange? 11 October 2022 15:03 Updated The time limit for a refund or an exchange is 14 days after the delivery date. Related articles I have an order in process can I cancel it? What should I do if there is dust on the camera sensor? What are the conditions if I want to return my order? I have received my order but something is damaged, what should I do? My order is showing as shipped more than one week ago, and I haven’t received anything. What should I do?